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My mom has been trying to schedule an appointment for surgery for months, but she’s been waiting for the doctor to call her. Dad, during the first round of doctor’s visits, said to wait. This is how it always worked. The old insurance operated this way. They’re still waiting.

My parent’s previous coverage dropped because the insurance decided to lower cost. It was terminated according to where you lived. Insurance companies do this to ’shake off the excess,’ and they’ll open to the area again at a later time. It’s a mind fuck.

There are clunky systems in our world and maybe there have been for a very long time. If you’re not paying attention, then you’ll still see squabbling and politics. It is that. But there is an underlying feeling of contrived chaos. Unnecessary red tape.

Why is healthcare so difficult? Expensive? Protocol. A ridiculous amount of hoops to jump through for doctors and hospitals. With each year, restrictions are added for the sake of saving costs. My job is to work through those requirements so the insurance will pay, helping patients in the long term.

We need a better way and I don’t necessarily mean universal healthcare. Our system is inside-out. I am concerned even alarmed. I worry for the people who can’t keep up with the speed of change. I also worry what will happen when I am my parents age? If it’s this bad now, if nothing improves, will I be able to navigate such a Maze?

I work for a company, but who is working for the people anymore? We’ve forgotten to love our people.

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